Refund policy

Return & Refund Policy

LongFeather Outfitters & Retrievers LLC

Last Updated: March 2, 2026

At LongFeather Outfitters & Retrievers LLC, we take pride in the quality of our apparel and accessories. If you are not satisfied with your purchase, please review our policy below.

Returns

We accept returns within 14 days of delivery for eligible items.

To qualify for a return:

  • Item must be unused and in original condition

  • Apparel must be unworn and unwashed

  • Items must be in original packaging

  • Proof of purchase is required

To initiate a return, please contact:

support@longfeatheroutfitters.com

Returns must be approved before being sent back.

Non-Returnable Items

The following items are not eligible for return:

  • Worn or washed apparel

  • Used dog bowls or food mats

  • Used can coolers

  • Clearance or final sale items

  • Gift cards

For hygiene and safety reasons, dog accessories that have been used or exposed to food, water, or pets cannot be returned.

Damaged or Incorrect Items

If your item arrives damaged or incorrect, contact us within 3 days of delivery with photos of the item and packaging. We will work quickly to resolve the issue.

Refunds

Once your return is received and inspected:

  • Approved refunds will be issued to your original payment method

  • Please allow 5–10 business days for your bank to process the refund

Original shipping costs are non-refundable unless the return is due to our error.

Exchanges

We only replace items if they are defective or damaged. If you need a different size or color, you may return the original item (if eligible) and place a new order.

Return Shipping

Customers are responsible for return shipping costs unless the item was damaged or incorrect.

We recommend using a trackable shipping service, as we are not responsible for lost return shipments.

Order Cancellations

Orders may be canceled within 12 hours of purchase. After that time, orders may already be processed and cannot be canceled.

Contact Us

For all return and refund inquiries:

support@longfeatheroutfitters.com
LongFeather Outfitters & Retrievers LLC
United States